Social Publishing
One calendar for every brand, region and channel, with approvals and brand checks applied before a post is scheduled.
- Global content calendar
- Approval paths
- Brand rule checks
The unified customer experience platform
Every customer conversation, on one platform.
Brightline unifies social, service, marketing and insights for large brands, so every team works from the same customer record.
- LeaderSample Analyst GridUnified CX platforms · sample badge
- Top ratedSample Peer ReviewEnterprise social suites · sample badge
- Strong performerSample Wave ReportService automation · sample badge
Unified inbox128 open
SRebooking after a cancelled flightRouted to Disruption · EN2m
CBilling address changeRouted to Accounts · DE5m
MReply to spring campaignLinked to Campaign 24-A9m
ELoyalty points missingRouted to Loyalty · FR14m
Conversations by channelLast 7 days
Median first reply4m 12sService
Posts awaiting approval17Marketing
Suggested replyApproved knowledge
“I’m sorry about the cancellation. I can move you to the 14:20 departure tomorrow at no charge.”
ApproveEditHand over
Trusted by experience teams at the world’s most careful brands · sample customers
- Halvard Air
- Orrin Mutual
- Marrowfield Foods
- Nordane Telecom
- Quillon Hotels
- Tesselate Retail
Customers
One platform, proven where the stakes are high.
“Social, service and marketing used to be three tools and three versions of the customer. Now a rebooking question and a campaign reply land in the same place.”
- 11
- regional tools retired
- 4
- teams on one customer record
- 1
- platform to secure and audit
Sample figures for a fictional customer.
Platform
Six suites. One customer record.
Each suite stands on its own and shares its data, roles and audit trail with the others. Start where the need is greatest and add the rest when you are ready.
Marketing Orchestration
Run global campaigns from one brief, with owners, regional adaptations, approvals and results kept on a single record.
- Shared campaign brief
- Regional adaptation
- Governed approvals
Customer Service
Every social, chat, email and messaging case in one queue, routed by skill and intent, with the customer’s full history beside it.
- Omnichannel queue
- Skills-based routing
- SLA timers
Conversational AI
Assistants that answer routine questions from your approved knowledge and hand over to an agent with the conversation intact.
- Approved knowledge only
- Warm handover
- Suggested replies
Insights and Data
A unified data model for every conversation, with dashboards for the business and governed exports for your warehouse.
- Unified data model
- Warehouse export
- Open APIs
Governance and Trust
Single sign-on, granular roles, a complete audit trail and regional data residency across every Brightline suite.
- SSO and SCIM
- Audit trail
- Data residency
- 40+
- channels in one inbox
- 120
- markets on shared calendars
- 6
- suites on one data model
- 3
- data regions to choose from
Sample figures for a fictional company, shown for illustration.
Solutions
Built for the teams who answer for the customer.
Marketing leaders
Plan, approve and publish across regions from one calendar, with brand rules and approval paths applied before anything goes live.
- Approval paths per market
- Brand rule checks
- One campaign record
Service leaders
Bring every channel into one queue, route each case by skill and intent, and give agents the full customer history before they reply.
- Skills-based routing
- One case timeline
- Handle-time reporting
IT and security
Single sign-on, role-based access, a complete audit trail and regional data residency come standard, so your security review has what it needs on day one.
- SSO and SCIM
- Exportable audit trail
- Regional data residency
Industries
Shaped by regulated, high-volume businesses.
The same platform, configured for the rules and rhythms of your industry.
Financial services
Archived conversations, supervised publishing and disclosures checked before review.
Retail
Launch calendars by market and service queues that scale for peak season.
Travel and hospitality
Disruption messaging and rebooking cases handled from one customer timeline.
Telecommunications
Outage updates, high-volume care and intent routing across every channel.
Consumer goods
Many brands and agencies working inside one set of rules and one asset library.
Technology
Community, support and product feedback connected to the same customer record.
See it with your own channels
Request a demo of the Brightline platform.
A 30-minute walkthrough with a solutions consultant, built around your channels, regions and review process.