Social Publishing
One calendar for every brand, region and channel, with approvals and brand checks applied before a post is scheduled.
- Global content calendar
- Approval paths
- Brand rule checks
Platform
One platform for every customer-facing team.
Six suites on a shared data model, with one set of roles, one audit trail and one place to sign in. Filter by the team you lead.
6 of 6 suites
Marketing Orchestration
Run global campaigns from one brief, with owners, regional adaptations, approvals and results kept on a single record.
- Shared campaign brief
- Regional adaptation
- Governed approvals
Customer Service
Every social, chat, email and messaging case in one queue, routed by skill and intent, with the customer’s full history beside it.
- Omnichannel queue
- Skills-based routing
- SLA timers
Conversational AI
Assistants that answer routine questions from your approved knowledge and hand over to an agent with the conversation intact.
- Approved knowledge only
- Warm handover
- Suggested replies
Insights and Data
A unified data model for every conversation, with dashboards for the business and governed exports for your warehouse.
- Unified data model
- Warehouse export
- Open APIs
Governance and Trust
Single sign-on, granular roles, a complete audit trail and regional data residency across every Brightline suite.
- SSO and SCIM
- Audit trail
- Data residency
Shared foundations
What every suite has in common.
One data model
Conversations, cases, campaigns and customers share identifiers, so reports and exports line up across suites.
One set of roles
Access is granted by suite, brand, market and action, and provisioned from your identity provider.
One audit trail
Every sign-in, approval, publish and export is logged in the same place and can be exported.
See it with your own channels
Request a demo of the Brightline platform.
A 30-minute walkthrough with a solutions consultant, built around your channels, regions and review process.